Stormwater Billing and Utility Rate

Stormwater Billing and Utility Rate | City of Winston-Salem, NC city of winston-salem logo

Residential Billing

Residential billing is determined from the amount of the property's impervious surface area according to the following rate structure:

IMPERVIOUS SURFACE AREA (SQUARE FEET)ANNUAL FEEBI-MONTHLY FEE1 to 2,000$55.08$9.182,001 to 4000$58.32$9.724,001 to 6,000$87.48$14.586,000 plus$116.64$19.44Nonresidential Billing

Nonresidential customers are billed monthly or bi-monthly, based on the current utility account setup. The actual amount is determined according to the amount of impervious surface area of your property at the rate of $897.48 per acre of impervious surface area (ISA) per year or $74.79 monthly or $149.58 bi-monthly.

Contact UsStormwater Billing

Phone: 336-748-3221
Fax: 336-748-3063

Why do we have a stormwater service?

The origins of stormwater service in the United States can be traced back to an incident which occurred on Ohio’s Cuyahoga River. In 1936, the river caught fire when the spark of a blow torch ignited the floating oils and debris. The Cuyahoga River caught fire again in 1952 causing over $1 million in damages to boats and a riverfront property. During the 1960s, the lower part of the river had become saturated with debris, oils, sludge, industrial wastes, and sewage. National attention was brought to the river when another fire occurred on June 22, 1969. Time Magazine wrote and article about the fire and described the Cuyahoga River as the river that "oozes rather than flows" and in which a person "does not drown but decays." The national coverage led to a series of pollution control activities which ultimately resulted in the Clean Water Act and the creation of the federal and state Environmental Protection Agencies.

In 1972, the Clean Water Act was passed and remains today as the cornerstone of surface water quality protection in the United States. The goal of the Clean Water Act was nothing less then the restoration and maintenance of the nation's waters so that they could support "the protection and propagation of fish, shellfish, and wildlife, and recreation in and on the water."

The initial focus of the Clean Water Act was on the source of pollution. Discharges from industry and municipal sewage facilities as well as those which could be identified as coming from a specific source or point were the primary concern. The National Pollutant Discharge Elimination System (NPDES) provides a permit program which continues address the pollution today. After years of issuing NPDES permits and regulating dischargers, it became evident that stormwater runoff was also a serious contributor to the problem of maintaining water quality.

In 1987, the Water Quality Act was passed, and the EPA required states to regulate stormwater runoff and to prepare nonpoint source management programs. The nonpoint programs were intended to manage nondirect sources of pollution such as stormwater. One of the biggest sources of pollution and the number one threat to surface water quality is stormwater runoff.

The City of Winston-Salem is a Phase I community (a population over 100,000). As a result, the City of Winston-Salem has been mandated under the Water Quality Act of 1987 to develop a stormwater management program. The city received an NPDES permit and began its stormwater utility program in 1995.

Phase II expands the scope of the NPDES program to include smaller local governments serving populations of less than 100,000 (a population of 1,000 people or more per square mile). The stormwater Phase II program requires most municipalities and local governments to obtain NPDES permit coverage. These local governments have been mandated to establish a stormwater management program. The program indicates the development and implementation of six specified measures which assist in the reduction of stormwater pollution. These include the following:

Public Education and Outreach on Storm Water Impacts

Public Involvement and Participation

Illicit Discharge Detection and Elimination

Construction Site Storm Water Runoff Control

Post-Construction Stormwater Management in New Development and Redevelopment

Pollution Prevention/Good Housekeeping for Municipal Operations

City Code Chapter 75 authorizes the charging of a stormwater fee

Sec. 75-43. Stormwater management system utility.

Pursuant to state law the city hereby designates the stormwater management system as a utility, enterprise activity of the city to be supported all or in part by the imposition of user fees on all developed parcels of property within the city which discharges stormwater to the storm drainage facilities or are otherwise served by the storm drainage facilities.

(Ord. No. 4536, § 3, 10-24-05)

For more information regarding the stormwater problem and the stormwater department, visit our webpage.

Where does the money go?

The Storm Water Fee pays for storm water programs in Winston-Salem. A portion of all Winston-Salem stormwater revenue goes to citywide efforts to reduce flood risks, improve water quality, and restore streams. Drainage systems inside the City includes channels, pipes, storm drains, and culverts on private property and in the street right-of-way.

For property owners inside the City, approximately:

73% of fee revenue goes to storm water projects inside the City limits15% of fee revenue goes to NPDES compliance related efforts12% of fee revenue goes to administrative and billing costs

Which department provides the stormwater service?

The Stormwater Division of Traffic Field Operations is responsible for administrating and executing the City of Winston-Salem’s stormwater plans.

Stormwater, City of Winston-SalemSuite 53, City Hall, 101 N. Main Street, Winston-Salem, NC 27101Mail to P.O.Box 2511, Winston-Salem, NC 27102-2511Voice (336) 748-3070, Fax (336) 748-3173

How can a property owner find out more information about their bill?

To find out more about your stormwater bill, please contact the Stormwater Collections and the Stormwater Collections staff can be reached at (336) 748-3221.

How often will a citizen get billed for stormwater service?

It depends on whether the citizen has residential or non-residential property. A non-residential citizen typically owns a commercial business, industrial firm, or is a landlord who rents the property. A residential citizen owns a single-family homeowner property.

Residential customers are billed bi-monthly and the stormwater fee will appear on the normal utility bill (see next FAQ). If the citizen does not have another utility service such as water or sewer then he will receive a separate stormwater bill.

Non-residential citizens will be billed monthly, and the stormwater fee will appear on their normal utility bill. If the citizen does not have another utility service such as water or sewer, then he will receive a separate stormwater bill. With landlord/tenant relationships, the tenant may receive the utility bill, but a separate stormwater bill may be sent to the landlord. This situation requires special arrangements/documentation with the Stormwater Collections Department.

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City of Winston-Salem - City Hall 101 North Main Street Winston-Salem, NC 27101

Bryce A. Stuart Municipal Building 100 East First Street Winston-Salem, NC 27101

Mailing Address: P.O. Box 2511 Winston-Salem, NC 27102

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